Return & Exchange Policy

Effective date: 03 February 2023

All items leaving our store have been inspected to ensure products are free from defects and that our clients receive the best possible products.

DELIVERY / COURIER

If you are not entirely satisfied with the condition of your products upon receipt please send an email to [email protected] within 24 hours of the time of delivery with pictures and a description of the damages / reason for the complaint.  Please note we will not be able to replace products after 24 hours have passed.

SHIPPING FEES

You are responsible for paying for the shipping fee when returning an item for store credit or exchange. Please ensure that the item is in its original condition and packaging before shipping it back to us.

IN-STORE PURCHASES

If you are not entirely satisfied with the condition of your products upon receipt please send an email to [email protected] within 24 hours. Please inspect all products carefully before leaving our store as we cannot accept liability for damaged products / defects / spillages once the product has been removed from our store.

RETURNS & EXCHANGES

WE DO NOT OFFER ANY CASH REFUNDS!

If applicable, within 14 days after purchase a refund in the form of an online coupon code or in-store voucher equivalent to the value of the product(s) / item(s) can be issued, provided that the item is still completely sealed and free from:

• Damage and tampering

• Physical alterations

• Any other damages not mentioned here

• All accessories including paintbrushes are still attached / unused and sealed

If you would like to return an item please notify us via email ([email protected]) and we will gladly assist.

You are responsible for paying for the shipping fee when returning an item for store credit or exchange. Please ensure that the item is in its original condition and packaging before shipping it back to us.

PROCEDURES

For all returns or exchange-related matters please send an email to [email protected].
Please ensure that the slip / invoice is present.
We will evaluate your request and if granted we will outline the options available for you to exchange or refund.
We reserve the right to refuse a return or exchange should you fail to comply with our returns / refunds policy.

CONTACT US

If you have any questions about this Return Policy, please contact us:

By email: [email protected] or [email protected]
By phone number or Whatsapp: 083 822 7675 or 072 332 7504