Effective date: 17 August 2021
All items leaving our store have been inspected to ensure products are free from defects and that our clients receive the best possible products.
DELIVERY / COURIER
If you are not entirely satisfied with the condition of your products upon receipt please send an email to email@example.com within 24 hours of the time of delivery with pictures and a description of the damages / reason for the complaint. Please note we will not be able to replace products after 24 hours have passed.
Shipping fees on returns or exchanges are paid by you, the purchaser.
If you are not entirely satisfied with the condition of your products upon receipt please send an email to firstname.lastname@example.org within 24 hours. Please inspect all products carefully before leaving our store as we cannot accept liability for damaged products / defects / spillages once the product has been removed from our store.
RETURNS / REFUNDS
We offer a 14-day Refund Policy on all items purchased. If you would like to return an item please notify us via email (email@example.com) and we will gladly assist.
We will refund you the cost of the product / item in the form of a coupon code or voucher provided that the item is still completely sealed and in a condition free from:
- Damage and tampering
- Physical alterations
- Any other damages not mentioned here
- All accessories including paintbrushes are still attached / unused and sealed
We will refund you via a coupon (redeemable on our online store) or a voucher (redeemable in-store).
WE DO NOT OFFER ANY CASH REFUNDS!
For all returns or exchange-related matters please send an email to firstname.lastname@example.org.
Please ensure that the slip / invoice is present.
We will evaluate your request and if granted we will outline the options available for you to exchange or refund.
We reserve the right to refuse a return or exchange should you fail to comply with our returns / refunds policy.
If you have any questions about this Return Policy, please contact us:
By email: email@example.com or firstname.lastname@example.org
By phone number or Whatsapp: 083 822 7675 or 072 332 7504